Delivery, Return, and Refund Policy – BAERDLYBOLD
Dear customer,
BAERDLYBOLD is committed to providing a complete and satisfying shopping experience, from product selection to delivery at your home. To ensure that you receive your order safely, promptly, and with complete peace of mind in case of a return or refund, we have developed this Delivery, Return, and Refund Policy.
1. Delivery Timeframe:
The delivery timeframe of your order is divided into two stages:
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Processing and Shipping Time: After payment confirmation, your order will be processed and packed within 2 business days. It will then be shipped via the carrier.
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Transit Time: Transit time varies according to your location and the shipping method chosen at the time of purchase. You can calculate the delivery time directly on the carrier’s website using the tracking code we will send by email after your order has been shipped.
2. Shipping Methods:
BAERDLYBOLD offers different shipping methods to meet your needs:
3. Order Tracking:
After your order has been shipped, you will receive an email with the tracking code to monitor the delivery status in real time on the carrier’s website.
4. Tips to Expedite Delivery:
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Confirm your registration details: Make sure the delivery address is correct and complete.
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Pay attention to the confirmation email: Ensure that the shipping method and delivery timeframe meet your expectations.
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Monitor the tracking: Use the tracking code to check the delivery status and avoid delays.
5. Delivery Delay:
In case of delivery delay, you can:
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Access the carrier’s website: Use the tracking code to check the cause of the delay and contact us for additional information.
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Contact BAERDLYBOLD: Get in touch with us through our customer service channel so we can check the situation and assist you.
6. Absence at the Delivery Location:
If no one is available at the delivery location at the time of the delivery attempt, the carrier will make one more attempt on subsequent days. If delivery is not possible, the order will be returned to BAERDLYBOLD.
7. Order Loss or Damage:
In the event of loss or damage to the product during transport, BAERDLYBOLD will take responsibility for resolving the issue and ensuring your satisfaction. Contact us through our customer service channel so we can assess the situation and take the appropriate measures.
8. Return Policy:
BAERDLYBOLD guarantees the right to return the product within 7 (seven) calendar days after receipt, at no additional cost, provided the following conditions are met:
- The product must be in its original packaging, with no signs of use or tampering;
- The product must be accompanied by all accessories and items included with the original product;
- The product must not have been used, washed, or repaired;
- The product must include the purchase invoice or receipt.
9. Refund Policy:
The refund of the amount paid for the product will be processed as follows:
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Credit Card: The refund will be made directly to the credit card used for the purchase, within 7 (seven) business days after the return approval.
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Other Payment Methods: The refund will be processed by our Payment Gateway partner within 7 (seven) business days after the return approval.
10. Contact:
For questions, suggestions, complaints, or to request a return or refund of a product, contact us through the following channels:
11. Final Considerations:
BAERDLYBOLD strives to ensure that you receive your order within the expected timeframe and have a pleasant shopping experience. However, external factors such as strikes, adverse weather conditions, or other unforeseen events may impact delivery times. In any situation, we will be available to assist and ensure your satisfaction.
